Our Privacy Commitments
Six core privacy principles that guide how 22ph33 handles your personal information
Data Minimization
22ph33 only collects the personal data that is strictly necessary to operate your account, process payments, and comply with legal obligations. We do not collect data beyond what is needed.
No Data Selling
Your personal data is never sold, rented, or traded to third-party advertisers or data brokers. 22ph33 does not monetize your personal information in any way outside our stated purposes.
Bank-Grade Security
All data stored and transmitted on the 22ph33 platform is protected using 256-bit SSL encryption, secure server infrastructure, and strict access controls to prevent unauthorized access.
Legal Compliance
22ph33 operates in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules, as enforced by the National Privacy Commission (NPC).
Full Transparency
We believe you have the right to know exactly what data we hold about you and why. This Privacy Policy is written in plain, accessible language so every Filipino player can understand it clearly.
Your Rights Respected
Every 22ph33 player has the right to access, correct, delete, or restrict the processing of their personal data. We honour all data subject rights requests within the timeframes required by law.
01 Introduction
22ph33 is a premium online gaming platform serving Filipino players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City. As a platform that processes real-money transactions and personal identification data, 22ph33 takes its obligations as a personal information controller under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, or "DPA") with the utmost seriousness.
This Privacy Policy applies to all personal data collected through the 22ph33 website, mobile platform, customer support channels, and any other touchpoint through which you interact with 22ph33. It applies to all registered players, guest visitors, and any individual whose personal data 22ph33 processes in connection with the operation of the platform.
We encourage you to read this Privacy Policy in full. If you have questions at any point, our Data Protection Officer (DPO) is available to assist — contact details are provided at the end of this document.
02 Personal Data We Collect
22ph33 collects only the categories of personal data that are necessary, adequate, and proportionate to the purposes for which they are processed. The following table summarises the categories of personal data we collect:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID type and number, nationality | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address in the Philippines | Account registration |
| Financial Data | GCash number, PayMaya account, BDO/BPI/Metrobank account details, transaction history | Deposit & withdrawal processing |
| Account Data | Username, encrypted password, account balance, betting history, session history | Ongoing account use |
| Technical Data | IP address, device type, browser type, operating system, cookies, login timestamps | Automatic collection on platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact 22ph33 support |
| Verification Documents | Scanned copies of Philippine passport, driver's license, PhilSys National ID, proof of address | KYC verification process |
03 How We Collect Your Data
22ph33 collects personal data through the following channels and methods:
3.1 Direct Collection
Information you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, participate in a promotion, or otherwise interact with the 22ph33 platform.
3.2 Automated Collection
When you access and use the 22ph33 platform, certain technical data is automatically collected by our systems, including your IP address, device identifiers, browser type and version, pages visited, session duration, and in-game activity logs. This data is collected using cookies, web beacons, server logs, and similar tracking technologies.
3.3 Third-Party Sources
In limited circumstances, 22ph33 may receive personal data about you from third-party sources, including:
- Payment processors such as GCash, PayMaya, BDO, BPI, and Metrobank — for the purpose of verifying transactions and preventing fraud.
- Identity verification service providers engaged by 22ph33 to assist with KYC and AML compliance checks.
- Regulatory authorities or law enforcement agencies where disclosure is required by law.
04 How We Use Your Personal Data
22ph33 uses the personal data we collect for the following purposes:
- Account Management: To create, maintain, and administer your 22ph33 player account, including processing your login, managing your balance, and applying your account settings and preferences.
- Payment Processing: To process deposits and withdrawals via GCash, PayMaya, and other Philippine payment methods, and to verify the ownership and legitimacy of the payment accounts used.
- KYC & AML Compliance: To verify your identity and age (21+) as required by applicable Philippine law, PAGCOR guidelines, and our anti-money laundering obligations.
- Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our live chat, email, and messaging support channels.
- Platform Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, duplicate accounts, bonus abuse, money laundering, and other prohibited conduct on the 22ph33 platform.
- Responsible Gaming: To monitor gameplay patterns, apply player-requested deposit limits and self-exclusion measures, and identify players who may be at risk of problem gambling.
- Legal Compliance: To comply with applicable Philippine laws, respond to lawful requests from government or regulatory authorities, and enforce our Terms & Conditions.
- Service Improvement: To analyse platform usage data and player feedback in order to improve the features, performance, and overall user experience of 22ph33.
- Marketing Communications: To send you promotional offers, bonus notifications, and news about 22ph33 — only where you have given your express consent and you may withdraw consent at any time.
05 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, 22ph33 processes your personal data on one or more of the following lawful bases:
- Contractual Necessity: Processing is necessary to perform the contract between you and 22ph33, including operating your account, processing payments, and delivering gaming services.
- Legal Obligation: Processing is necessary for 22ph33 to comply with applicable laws and regulations, including KYC, AML, responsible gaming, and tax obligations under Philippine law.
- Legitimate Interests: Processing is necessary for 22ph33's legitimate interests in operating a secure, fair, and sustainable gaming platform — provided those interests are not overridden by your rights and interests.
- Consent: For processing activities that are not covered by the above bases — such as sending you promotional emails or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time.
06 Data Sharing & Disclosure
22ph33 does not sell, rent, or trade your personal data to any third party. Your personal information may be shared only in the following limited and controlled circumstances:
6.1 Service Providers
22ph33 engages carefully selected third-party service providers who process personal data on our behalf under binding data processing agreements. These include payment processors (GCash, PayMaya, BDO, BPI, Metrobank), KYC/identity verification providers, cloud hosting and infrastructure providers, and customer support platform providers. All service providers are contractually prohibited from using your data for any purpose other than providing services to 22ph33.
6.2 Game Providers
To deliver game content on the 22ph33 platform, limited technical data (such as your player session ID and stake amounts) may be transmitted to our certified game providers. These providers are bound by confidentiality obligations and may not use this data for independent purposes.
6.3 Regulatory & Legal Authorities
22ph33 may disclose your personal data to government agencies, law enforcement bodies, or regulatory authorities (including PAGCOR and the National Privacy Commission) where required to do so by law, court order, or valid regulatory direction. We will notify you of such disclosure where legally permitted to do so.
6.4 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all assets of 22ph33, your personal data may be transferred to the successor entity, subject to the same privacy protections as described in this Policy. You will be notified of any such transfer via the email address registered to your account.
07 Data Retention
22ph33 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply:
- Active Account Data: Retained for the full duration of your account's active status plus a minimum of five (5) years after account closure, as required for AML compliance and potential dispute resolution.
- KYC & Verification Documents: Retained for a minimum of five (5) years from the date of submission, in accordance with Philippine AML law requirements.
- Transaction Records: Financial transaction logs are retained for a minimum of five (5) years to satisfy regulatory reporting obligations.
- Support Communications: Retained for three (3) years from the date of the last interaction, for the purpose of resolving future disputes and improving service quality.
- Technical & Log Data: Server logs and device data are retained for up to twelve (12) months, after which they are anonymised or deleted.
- Marketing Consent Records: Retained for as long as you remain subscribed, plus one (1) year after unsubscription to maintain proof of consent and withdrawal.
When personal data is no longer required, 22ph33 will securely delete or anonymise it in accordance with our internal data destruction procedures.
08 Data Security
22ph33 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. Our security framework includes:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the 22ph33 platform is encrypted in transit using industry-standard SSL/TLS protocols.
- Encrypted Data Storage: Sensitive personal data, including passwords and financial account details, is stored in encrypted form using AES-256 encryption.
- Access Controls: Access to personal data within 22ph33 is restricted on a strict need-to-know basis. All staff with access to personal data undergo privacy and security training and are bound by confidentiality obligations.
- Two-Factor Authentication (2FA): 22ph33 supports and encourages the use of two-factor authentication for all player accounts to reduce the risk of unauthorised access.
- Regular Security Audits: Our platform undergoes regular penetration testing, vulnerability assessments, and security reviews conducted by qualified independent security professionals.
- Data Breach Response: In the event of a personal data breach, 22ph33 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of discovery, and affected players will be notified without undue delay where the breach is likely to result in high risk to their rights.
09 Cookies & Tracking Technologies
22ph33 uses cookies and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and support security features. The following types of cookies are used:
- Strictly Necessary Cookies: Essential for the operation of the 22ph33 platform, including maintaining your login session, preserving your account preferences, and enabling secure payment flows. These cookies cannot be disabled without affecting core platform functionality.
- Analytical Cookies: Used to collect anonymised data about how players interact with the 22ph33 platform, including which pages are visited most frequently and where players encounter difficulties. This data helps us improve the platform experience.
- Functional Cookies: Allow 22ph33 to remember your preferences, such as language settings, game display preferences, and notification choices, so you do not need to re-enter them on each visit.
- Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns, multiple account attempts, and suspicious device behaviour.
You may manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the 22ph33 platform. 22ph33 does not use cookies to serve third-party advertising on its platform.
10 Your Data Subject Rights
Under the Philippine Data Privacy Act of 2012, all 22ph33 players have the following rights in relation to their personal data:
Right to Access
Request a copy of the personal data 22ph33 holds about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data where no longer required by law.
Right to Object
Object to processing of your data for marketing or legitimate interest purposes.
Right to Portability
Receive your personal data in a structured, machine-readable format.
Right to Withdraw Consent
Withdraw marketing consent at any time without penalty.
To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 14. 22ph33 will respond to all verified data subject rights requests within thirty (30) days of receipt. We may request proof of identity before processing your request to protect your data from unauthorised access.
If you are not satisfied with how 22ph33 has handled your personal data or responded to a rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
11 Children's Privacy
The 22ph33 platform is strictly intended for adults aged 21 years and above in accordance with PAGCOR regulations and applicable Philippine law. 22ph33 does not knowingly collect, process, or store personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
Parents and guardians who suspect that a minor may have registered on the 22ph33 platform are encouraged to contact our support team immediately so that the matter can be investigated and resolved without delay.
12 Third-Party Links
The 22ph33 platform may contain links to third-party websites or services, including payment provider portals. Once you leave the 22ph33 platform by clicking such a link, this Privacy Policy no longer applies. 22ph33 is not responsible for the privacy practices, data handling, or content of any third-party websites. We encourage you to read the privacy policy of any third-party site before providing your personal information.
13 Updates to This Privacy Policy
22ph33 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When material changes are made, we will update the "Effective Date" at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. We encourage you to review this Privacy Policy periodically.
Your continued use of the 22ph33 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated Policy, you may request account closure by contacting our support team.
14 Contact Us & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 22ph33, please contact our Data Protection Officer (DPO) through any of the following channels:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 directly within the 22ph33 platform. Average response time is 3–5 minutes.
- Messenger & Viber: Message us anytime via our official Messenger or Viber accounts for privacy-related queries.
When submitting a data subject rights request or a privacy complaint, please include your registered email address and a clear description of your request so we can process it efficiently. All communications regarding personal data matters are handled confidentially by our dedicated DPO team.
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